OUR QUALITY
DEPARTMENT

The service we provide is very important for all our team. We put hard work ensuring that all our services are fully accomplished and our customers satisfied.

In order to provide high quality standards and to assure our clients to enjoy the best of our destinations, we have decided to implement a quality department.

Our teams regularly investigate our suppliers in order to ensure that each of them will provide you a high quality service.

Yet, our quality department is still seeking improvement in order to keep extending our standards and to serve you with always more services. To do so, Phoenix Voyages built a customer satisfaction survey we administrate to each of our customers. 

We evaluate
  • Our Guides

    Professional capability

    Accurate answer to questions

    Fluency in foreign language

    Overall grooming & friendliness

  • The Transportation

    Driving capability

    Condition of the vehicle

    Overall appreciation

  • The Hotels & Restaurants

    Global Satisfaction

  • The Quality of Services

    Respect of initial program

    Program content

    Organization

Statisfaction rates

Percentage of people who rated our service at least ‘very good’

Timetable

Destinations

Q1
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Q2
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Q3
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Q4
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Index of Satisfaction
1st Quarter

59,2% of our travelers were at least definitely satisfied.

38,4% of travelers qualified our services "above expectations".