Our team has extensive experience in the tourism industry in Asia. It is made up of local and expatriate staff, all travel specialists, capable of meeting our customers’ expectations in several languages, including French, English and Spanish.
We believe that listening and empathy are the qualities needed to serve and fulfill our customers’ expectations, and to make us creators of exceptional travel experiences. Every day we share our experience, our skills and, above all, our passion for Asia.
We are constantly on the lookout for ways to improve our services, new ideas and unusual places to offer our customers, and we attach particular importance to innovation and creativity.
We have genuine expertise thanks to our training and the professional experience of our employees. We don’t just sell travel, we advise. Our aim is to ensure that our customers get the services best suited to their needs and the needs of their travellers.
We are committed to supporting our customers throughout the services we offer. From the design of the trip to the after-sales service. We also provide a range of tools (brochures, information sheets, photo gallery, newsletters, etc.). Help that serves as a real selling point.
Our teams are committed to responding to requests for quotes within 48 hours. This gives us the time we need to analyse travellers‘ and our customers’ needs precisely and design a tailor-made trip.
Our staff are based at the heart of our destinations. This territorial coverage means we can be as close as possible to the ground, offering travellers exceptional service while keeping abreast of the latest news in our countries.
We rigorously select our suppliers (hotels, restaurants, cruise operators, etc.). We carry out regular inspections to check the quality of their services and their compliance with international standards.
An emergency number is available 24 hours a day. This number enables us to react quickly to any difficulties that passengers may encounter.
We do our utmost to deliver services that offer our customers and travellers complete satisfaction. We monitor our guests’ satisfaction meticulously and transparently. At each major stage, travellers are in contact with our quality department to review the progress of their stay.
The Phoenix Voyages group is a key player in the world of tourism in Asia. Our company is constantly evolving and looking for new talent to support its development.