Position purpose & scope of role

Senior Reservation Executive will be responsible for managing hotel/services reservations and working closely with suppliers to ensure the best rates and services for our clients. This is a fantastic opportunity for someone with a passion for travel, excellent English skills, and strong negotiation abilities.

Key performance indicators

- Receiving booking requests from Sales Team and making reservation & confirm to Sales Team in accordance with program.

- Contact & deal directly with hoteliers for the best rate & confirmation.

- Find solutions to difficult situations when they arise, for example if a hotel or location is unavailable.

- Negotiate prices and confirm groups/rates with hotels when required.

- Ensure hotels offered are to the standard and quality required.

- Collaborate effectively with the team and use initiative to work independently when needed.

- Communicate clearly and effectively at all levels to make sure that information is properly understood.

- Any other tasks requested by Group Contracting Manager.

Requirements & attributes:

- At least 1 year of experience in a similar role within the inbound tourism or hospitality industry.

- Strong negotiation skills with suppliers to secure favorable contracts and rates.

- Proficiency in both spoken and written English.

- Excellent attention to detail and ability to work under pressure in a fast-paced environment.

- Strong communication and interpersonal skills.

- Ability to manage multiple tasks and deadlines effectively.

- Proficient in Microsoft Office and TourPlan.

- Knowledge of the travel industry, including suppliers, booking procedures, and trends.

- Long term position.

What we offer

- Fast-paced professional office

- Competitive salary

- Annual leave and holidays as per labor

- Premier health care

- Working hours: 44 hours/week.

How to Apply:
If you are passionate about the travel industry and meet the above qualifications, please send your resume and cover letter to contracting@phoenixvoyages.com with the subject "Senior Reservation Executive Application”.