Reporting To: Sales Director

This position will be in charge of:

1. Manage and handle specific requests from Tour Operators, FIT clients, or M.I.C.E. groups. This includes receiving inquiries, designing tailored programs, and directly coordinating with clients to create compelling itineraries and successful events. Actively propose solutions to enhance client satisfaction and business growth.
2. Develop sales as per the established sales budgets.
3. Involve and responsible for checking invoices of accounts which are assigned to him/her and that the invoices are dispatch on time.
4. Liaison with Regional Operations and Reservations departments to ensure feasibility of options.
5. Responsible for the customer relations and after sales service of accounts which are assigned to him/her, such as: checking the in-house guests about their trip and our services and attend to clients’ problems/complaints.
6. Responsible to escort clients as and when required.
7. Responsible for updating the data base by informing the Marketing Department of any changes and/or additions to contact persons of accounts which are assigned to him/her.
8. Organize and follow-up Sales and Marketing activities in coordination with the respective Heads of Department.
9. Get involve in the production and product development.
10. Organize and follow-up local public relations and local sales.
11. Report all activities and issues to the Director of Sales.
12. Other duties that may be required from time to time.

Job requirements

• Vacancies for this position: 6 (2 English-speaking, 2 French-speaking, and 2 Spanish-speaking)

• We welcome applications from candidates of all nationalities.

• Fluency in written & spoken English, French or Spanish. Applicants for the French and Spanish markets must also have the ability to read and write in English.

• Minimum 01 year of experience in tourism industry or related fields.

• Ability to work at international standards.

• Well organized and hardworking, with the ability to work as part of a team.

• Ability to work under pressure within timeline and prioritize tasks.

• Strength in customer service with the intention of details.

• Good computer skills (MS Office; Tour Plan).