At Phoenix Voyages Thailand, we are seeking a talented and experienced Operation & Reservation Executive, to join our dynamic team in Bangkok office. As an Operation Executive, you will play a crucial role in our reservations and customer service operations. This is a full-time position offering excellent opportunities for professional growth and development within our rapidly expanding Destination Management Company.

Key Responsibilities:

• Reservation Management:
  • Process reservations and bookings of hotels, restaurants, activities, transportation and guides.
  • Handle cancellations and modifications to existing reservations. 
  • Maintain accurate records of reservations and customer information. 
  • Follow up on our sales team inquiries and provide timely information. 

• Travel Operations Coordination:
  • Arrange travel details like hotel bookings, transportation, and activities 
  • Liaise with suppliers (hotels, transportation providers, etc.) to negotiate rates and conditions. 
  • Assign our best tour guides and prepare the job orders

• Customer Service:
  • Provide excellent customer service by addressing inquiries, resolving issues, and handling complaints. 
  • Maintain a professional and helpful demeanor. 

• Other Duties:

• • Handle our marketing items and follow up the inventory
  • Help the Supervisor and Country Manager in contracting tasks with hotels and suppliers

Skills and Qualifications:

• Customer Service: Excellent communication, problem-solving, and interpersonal skills are crucial. 
• Technical Skills: Proficiency in reservation software, CRM systems, and Microsoft Office Suite. 
• Industry Knowledge: Understanding of travel industry operations, guest service standards, and relevant regulations. 
• Analytical Skills: Ability to analyze data, identify trends, and implement improvements. 
• Adaptability: Ability to work in a fast-paced environment and adapt to changing demands. 
• Education: A high school diploma or equivalent, with a bachelor’s degree in Tourism, or a related field preferred. 
• Experience: Previous experience in reservations, front desk operations, or customer service in the travel industry is desirable. 
• Fluent in English ( a 3^rd language is a plus )

What we offer

At Phoenix Voyages (Thailand) Co., Ltd., we are committed to providing our employees with a supportive and rewarding work environment. As an Operation Executive, you can expect:

• Competitive salary and performance-based year-end bonus
• Social security
• Opportunities for professional development and career advancement
• Collaborative and inclusive company culture that values work-life balance
• Discounts on our range of travel and hospitality services