Our Story
Who We Are
Professional DMC in Asia, Phoenix Voyages Group has been created in Vietnam in 1999 by Edouard George and Linh Tuan LE.
With 25 years of experience, Phoenix Voyages remains true to its philosophy of personalized service, offering a full range of tailor-made tours.
• Personalized travels for groups or individuals
• Thematic travels
• Group travels with fixed departures
• M.I.C.E. (Meetings, Incentives, Conferences and Exhibitions)
Renowned for its dynamism and professionalism, Phoenix Voyages Group Ltd is currently considered as one of the leading DMC in Asia offering spectacular destinations: Vietnam, Thailand, Myanmar, Laos, Korea, and Cambodia.
Our Timeline
1999
The Creation of Phoenix Vietnam
The Phoenix adventure began.
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1999
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2002
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2003
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2004
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2006
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2009
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2013
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2014
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2015
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2019
Our Team
Our team has an extensive experience in the tourism industry in Asia. They are composed of local and foreigner staff, all travel specialists, capable of meeting the expectations of our clients in several languages including French, English and Spanish.
Our Values
Listening and empathy are the qualities that we believe in order to understand and meet the expectations of our clients and to be their exceptional Travel Designers. Every day, we share our experiences, our competences and above all, our passion for Asia.
We are in constant search for the improvement of our services, for unique ways to travel and for unusual places to offer to our clients - we particularly value the importance of innovation and creativity.
We treat our employees with respect and consideration which are essential. We point out their potential and contribute to development of their skills through training. In order to stimulate team spirit and unity, we also organize numerous internal events.
While the essence of our corporate commitment is dedicated to our clients, the Phoenix Voyages Foundation is actively dedicated to the development of our partner countries and the well-being of their populations, by supporting numerous associations through their social, cultural and environmental charitable projects. See our projects here.
Our Uniqueness
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Expertise
We have the expertise, attained through trainings and professional experiences of our employees. We do not just sell travel, we provide advices and together with our clients, we explore the different options that are available. Our goal is to make sure that they will get the best suitable services to meet their needs and expectations as well as their clients’ satisfaction.
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Customer Care
We are committed to guide our clients through our services, from the planning of their travelers’ trip to the after-sales service. We also provide useful and reliable tools (including: brochures, fact sheets, photo gallery, newsletters…) – a specific and unique assistance that will help them in their daily tasks and serves as a real selling point.
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Rapidity
Our team is dedicated to respond to all our client’s requests within 48 hours. This period allows us to precisely analyze their requirements and design a tailor-made trip.
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Geographical Presence
We have staff based in the heart of our destinations. This territorial network gives us the opportunity to be as close as possible on site to provide exceptional services to travelers and at the same time, we can be aware of any current news of the country.
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Selection of Suppliers
We carefully select our suppliers (hotels, restaurants, cruise boats…). We conduct regular on the spot inspections in order to check the quality of their services as well as their compliance with the international standards.
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Emergency Service
We provide a 24/7 emergency number. This number enables us to quickly react to the difficulties facing the travelers.
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Quality Control
We do our best to deliver the services to our clients and travelers with full satisfaction. This goal is our main source of motivation. We provide a thorough and transparent monitoring of the satisfaction of our guests. During each stage of their journey, our Quality Control Department is in contact with them to make a point on the course of their trip.
Careers: Join us
Phoenix Voyages Group Ltd is one of the leaders in the tourism industry in Asia. Our company is constantly evolving and continually looking for new talents to support its development.